Business - building trust in the e-business Essay

Business - building trust in the e-business - Essay Example 3. Customer care: a presence of an organized customer care plan is necessary; providing services to customers efficiently related to information about produced, transaction and even about what Edward Entrepreneur is about. 4. Why to trust us- Trust in literature: a well defined but brief reasons of trust have to be mention in the website, including reasons why to trust the company. And an overlook of tutorial of the software in the website will also attract customers trust and interest both. As in ecommerce the main objective for the literature is persuade and satisfy the customer which will bring trust. (PROquest, 2011) With the objective to understand how trust is formed in commercial relational exchanges that take place within electronic environments, our review of the literature identified a number of works that provided the necessary theoretical background to aid our endeavors towards filling this gap 5. Quality of product: when a brief overlook of the tutorial will be provided on the site the customers will be able see the basic features of the software. And this will also lead people to trust the product. 6. Privacy Policy : the another prior reason over which people become reluctant in trusting e commerce sites is the reason that they are not comfortable to give there private information on internet. So to make a strong privacy policy the following points are needed to be added: b. Verified by visa: use verified by visa statement for a proof that the company is verified by visa banks and the information which customers will provide will not be missed used but will only be used for transaction of money. d. SSL certificate: Secure socket layer is an authorized protocol built specially for ecommerce. This assures and protects personal data of the customers used in transactions. A certificate of SSL will completely assure the customers to rely over the site. (TechGenix Ltd., 2011) The site with SSL certificate will ensure the customers that their